Property Management – A Customer Focused: A Customer Focused Approach (Building and Surveying Series)

Property Management - A Customer Focused: A Customer Focused Approach (Building and Surveying Series)

Intended for advanced students and practitioners this book gives an up-to-date presentation of property management as practised by a leading company, BAA plc. A key aim of the book is to show the benefits to be obtained from building a business culture based on service to the customer. This may be achieved by due attention to communication, leadership, measurement, benchmarking and accountability.

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